We may collect the following categories of information:

Personal Information

• Name
• Email address
• Mobile phone number
• Mailing address
• Real estate license number
• Payment and billing information. Our payment processor, Stripe, holds your full card number; we keep only the card’s brand and last four digits.
• Profile details you add, such as your photo, logo, brokerage, and social links. Some of these appear on the lists and pages you share.
• Tax forms you upload, such as a W-9

Usage and Technical Data

• IP address
• Browser type
• Device information
• Access times and referring URLs
• Interaction with the Services
• A notification token for your device, if you allow notifications in our app
• Requests made with your API key, if you use our API

User-Provided Data

Any information you input into the Services, including client data, leads, and property-related information.

Client Communications

If you use messaging or automations, we process the emails you send to your clients through SparkAPT and the replies they send back. This includes the sender’s address, the message, any attachments, and the email headers we use to check that a reply is genuine.

Support Requests

When you contact support in the app, we include a screenshot of the page you were on (you can remove it before sending) and technical details about your device.

We use information to:

• Provide, operate, and maintain the Services
• Process transactions
• Communicate with you
• Deliver your emails and text messages to clients, and route their replies back to you
• Check that a reply really comes from the sender it claims to be from, and block harmful attachments
• Run the automations you set up, and stop them when a client replies or unsubscribes
• Show you when your clients and properties open what you send them
• Provide customer support
• Improve and enhance the Services
• Monitor usage and prevent misuse
• Comply with legal obligations

Corrections and prices you enter for a property may be used to update the property information all customers see. We don’t share your clients’ details this way.

Our support staff may view your account, including by signing in as you, to help with a support request or to keep the Services running.

We do not sell your personal information.

You retain ownership of any data you submit to the Services. We access and process such data solely as necessary to provide, maintain, and improve the Services.

When you add clients to SparkAPT or contact them through it, we process their information on your behalf to provide the Services. You are responsible for having the right to contact them.

When a renter fills in your inquiry form, opens a list you send, rates a listing, or asks for a tour, we collect what they enter and how they use the page. What they enter can include contact details, move-in date, budget, pets, and credit or background notes. How they use the page includes when they opened it, which we show to you.

When you send a client a property list and they have a mobile number on file, we also text them a link from SparkAPT’s number. Only add a client’s mobile number if they have agreed to receive texts from you. Clients can reply STOP at any time.

Clients can unsubscribe from automated emails at any time using the link in each email.

If a renter asks us about their information, we will refer them to their agent and help the agent respond.

We may share information:

• With service providers who assist in operating the Services, listed under External Services
• With properties and leasing offices when you ask us to: guest cards, tour requests, and invoices include the information you choose to send, such as your client’s contact details, budget, move-in date, and any income, credit, or background notes, or your W-9
• Within your team: a manager can see and work on their agents’ clients, lists, tours, invoices, and conversations with clients
• With the person who referred you: if you sign up through someone’s referral link, we tell them your name when you subscribe so they can receive their reward
• To comply with legal obligations
• To protect rights, safety, and security
• In connection with a business transfer (such as a merger or acquisition)

We do not sell or rent personal information.

The Services may include data obtained from third-party sources or aggregated datasets. SparkAPT does not guarantee the accuracy, completeness, or timeliness of such data.

We use cookies and similar technologies to:

• Maintain session state
• Improve user experience
• Analyze usage patterns

You may control cookies through your browser settings.

In the signed-in app, on the web and in our iOS app, we use PostHog to understand how features are used. It receives your user ID, email address, and role. Our public website doesn’t use analytics cookies.

Emails we send for you to clients and properties, such as property lists, guest cards, and invoices, contain a small image that tells us when they are opened. We also note when a shared list or invoice link is viewed, so we can show you. Like any web page or email image, these requests carry standard technical details, such as the browser type and IP address. We use them to tell real opens from automatic ones, such as email security scanners, and to avoid counting the same view twice.

We implement commercially reasonable safeguards to protect your information. However, no system can be guaranteed to be completely secure.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Some records have set limits:

• We keep an incoming email in its original form for 3 days and then delete it. The message and its attachments stay in the conversation.
• We delete our copies of emails we send after 90 days.
• We delete API request logs, including IP addresses, after 90 days.
• We delete closed support tickets about six months after they close.
• Database backups are kept for 15 days.

Deleting a client deletes their messages and attachments.

Depending on your location, you may have rights to:

• Access your personal information
• Request deletion
• Correct inaccurate information

To exercise these rights, contact us at data@sparkapt.com.

Closing your account: You can close your account in the SparkAPT iOS app (Settings › Profile) or by emailing data@sparkapt.com. You have 30 days to change your mind. After that, we cancel your subscription and remove or anonymize your personal information. We keep billing and invoice records as the law requires. If you manage a team, closing your account also closes your agents’ accounts; we email them first.

The Services are not intended for users under 18. We do not knowingly collect information from children.

We email you about your account, billing, and your clients’ activity, and sometimes about new features and offers. You can turn off most emails in Settings › Notifications. While you have an account, you can’t turn off account, security, and some billing emails, or occasional announcements we send to specific users about their account.

If you give us a mobile number, we text you sign-in and verification codes, and the alerts you choose in Settings › Notifications, such as new leads, a client opening or reacting to a list, and a daily summary of your follow-ups and tours. Some of these are on until you turn them off. You can also choose to get billing notices by text, including reminders about your subscription and offers to come back after it ends. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts from us, or HELP for help. You can also turn off each kind of text in Settings › Notifications, except occasional announcements we send to specific users about their account. Sign-in codes are sent only when you ask for one.

We use service providers to run SparkAPT: Stripe (payments), SparkPost (email), Twilio (text messages), PostHog (product analytics in the signed-in app), Cloudflare (network security), Apple (app notifications), MapTiler (maps), and hosting providers. If you connect another service, such as JotForm, we receive data from it. Our providers may use information only to provide their services to us.

We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance of the updated policy.

SparkAPT welcomes your questions or comments regarding this Privacy Policy:

Email: data@sparkapt.com
Phone: 737-900-6175